Shipping policy

SHIPPING POLICY

Last Updated: March 7, 2025

1. GENERAL

a. This website, https://zaroorithings.com ("Website/Site"), is operated by House Of Metals ("We/Our/Us").
b. We are committed to delivering your order within the specified time frame, in accordance with this Shipping Policy("Policy").
c. Currently, we deliver products to the following locations:

  • Tier 1 and Metro Cities in India
    d. Please read our Terms and Conditions along with this Policy at:
  • https://zaroorithings.com/pages/website-policy
    e. By using this Website, you agree to be bound by the terms of this Policy. If you do not agree, please refrain from making a purchase.
    f. All orders are subject to product availability. If an item is out of stock, we will notify you and process a refund via the original payment method.
    g. We strive to deliver all products in a timely manner. Please read this Policy carefully to understand your rights and what to expect from us.

2. DEFINITIONS

a. "Customer" refers to a person who purchases goods for personal use and not for resale.
b. "Website" refers to https://zaroorithings.com.

3. SHIPPING COSTS

a. Shipping charges vary based on product size, packaging, volume, type, and destination. The final cost is displayed at checkout.
b. Free shipping is available for orders above ₹4,000.
c. The shipping cost applies regardless of order value or delivery destination.

4. SHIPPING UPDATES

a. Once your order is shipped, you will receive a notification with courier details via:

  • Third-party logistics provider

5. HANDLING TIME

a. Orders are typically processed and dispatched within 4 business days from the order date.
b. We strive to process and dispatch your orders as soon as possible.

6. SHIPPING TIME

a. Delivery time depends on the product and shipping destination. Estimated delivery timelines are displayed on the product page or at checkout.
b. Delivery times are indicative and subject to external factors.

7. INTERNATIONAL SHIPPING

a. We currently do not offer international shipping.

8. OTHER SHIPPING RULES

a. The shipping address cannot be changed once the order is placed.
b. We strive to ship all items together, but separate shipments may occur due to product availability or characteristics.
c. Cash on Delivery (COD) is available for selected product categories.
d. Partial refunds are not allowed.
e. While we engage logistics partners with high service standards, we are not responsible for any actions or omissions of delivery personnel.
f. Any disputes related to delivery must be settled between you and the logistics provider.
g. Special delivery instructions can be provided via:

  • Phone: +91 9823088449

9. RESTRICTIONS

a. Certain products may have geographical delivery restrictions, which will be communicated at checkout.

10. WRONG OR INCOMPLETE ADDRESS

a. You must provide accurate and complete shipping details.
b. If incorrect information is provided, delivery may be delayed or missed, and no refund or reshipment will be issuedin such cases.

11. RETURN & REFUND POLICY

a. If an order cannot be shipped due to unforeseen circumstances, it will be canceled, and a full refund will be issued.
b. Orders can be canceled before dispatch but not after they have been shipped.
c. We do not process returns for:

  • Incorrect product selection (e.g., wrong model, color, or variant).
  • Opened or used products.
  • Sale, discounted, or promotional items.
  • Products returned outside the return window.
    d. A full refund (minus shipping fees) is processed for valid returns.
    e. Refunds are issued only to the original payment method or bank account (for COD orders).
    f. Products eligible for replacement will be replaced only if stock is available. Otherwise, a refund will be issued.
    g. Customers must provide proof of damage or defect within 72 hours of delivery to qualify for a return.
    h. If a returned product is found in working condition, it will be shipped back, and the return shipping cost will be the customer's responsibility.

12. RETURN PROCESS

a. To request a return or cancellation, contact us via:

  • Email: awasare.aditya248@gmail.com
  • Phone: +91 9823088449
    b. Products must be returned in original condition and packaging with all accessories (if applicable).
    c. Customers bear the cost of return shipping.
    d. The return package must include:
  • Order number
  • Return address
  • Customer's address
  • A copy of the invoice/receipt
    e. If a refund is approved, it will be processed within 7 business days.
    f. Return Address:
    House Of Metals,
    5, Shanti Sankalp, New Pandit Colony, Nashik 422002

13. WARRANTY & REPLACEMENTS

a. Warranty claims must follow the manufacturer's instructions. If unavailable, we will assist in contacting the manufacturer.
b. Products eligible for replacement due to defects must be reported within 72 hours of receipt.
c. If a replacement is not available, a refund will be provided.

14. PAYMENT ISSUES & REFUNDS

a. If a payment is deducted but the order is not confirmed, contact your bank.
b. Banks typically reverse payments within 7 business days. If unresolved, contact our customer support.

15. EXCEPTIONS TO REFUND & RETURN

We do not process refunds, replacements, or repairs for:

  1. Sale or promotional items (e.g., discounts, giveaways).
  2. Products that have been used, damaged, or tampered with after delivery.
  3. Products without original packaging.
  4. Returns requested after the return window has expired.
  5. Products returned without accessories, invoices, or labels.
  6. Items where defects were known before purchase.

16. PRIVACY POLICY

Please review our Privacy Policy at:
https://zaroorithings.com/pages/privacy-policy

17. CHANGES TO THIS POLICY

a. We may update this Policy from time to time. The latest version will be available on our website.
b. Your continued use of our services after changes take effect indicates acceptance of the revised Policy.

18. FORCE MAJEURE

We shall not be held liable for any delay, failure, or interruption in service caused by factors beyond our control, including but not limited to natural disasters, strikes, transportation disruptions, or regulatory changes.

For any queries, contact us at:

📧 Email: awasare.aditya248@gmail.com
📞 Phone: +91 9823088449